Refund policy

Refund and exchanges

If you wish to return or exchange a product purchased from our online store, you must send us an email to ventas@plataica.com within 14 days of delivery to request it, although I would personally appreciate it if you sent it as soon as possible.

In the event of a return, once we receive the product back and check its condition, you will receive a refund of the cost of the product and the shipping costs within 10 to 15 business days through the same payment method from which it was made. the purchase. Remember that if your order had a discount or promotion, you will receive the amount you paid for it at that time. In the same way, if your order included a free gift, sample or product, you must return it along with the rest of the products. We will not refund if the product has been used or tampered with. In the event that the product arrives damaged, photos of the state in which it has arrived at the time of delivery will be requested, both the package and the product, before confirming the return.

In case of return or exchange of a product, the costs of returning the product received will be borne by the customer. In the case of changes, we will cover the costs of the new shipment, which will be made by certified delivery.

We do not accept returns of pieces and orders made to measure.

14-day cooling-off period in the European Union. Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition in which you received it, unused, with the tags attached and in its original packaging. You will also need to have the receipt or proof of purchase.

Cancellations

Once an order has been placed, it can only be canceled before we ship it.