Refund policy

Refund and exchanges

If you wish to return or exchange a product purchased in our online store, you must send us an email to ventas@plataica.com within 3 days of delivery to request it.

In the event of a return, once we receive the product back and check its condition, you will receive a refund of the cost of the product and the shipping costs within 10 to 15 business days through the same payment method from which it was made. the purchase. Remember that if your order had a discount or promotion, you will receive the amount you paid for it at that time. In the same way, if your order included a free gift, sample or product, you must return it along with the rest of the products. We will not refund if the product has been used or tampered with. In the event that the product arrives damaged, photos of the state in which it has arrived at the time of delivery will be requested, both the package and the product, before confirming the return.

In case of return or exchange of a product, the costs of returning the product received will be borne by the customer. In the case of changes, we will cover the costs of the new shipment, which will be made by certified delivery.

We do not accept returns of pieces and orders made to measure.

Cancellations

Once an order has been placed, it can only be canceled before we ship it.